SHIPPING AND RETURNS
What if I am not satisfied with my purchase?
If you are not completely satisfied with your purchase from Gone Smoke, please contact customer service at or call us at (800) 238-7119. Please see our return Policy Below.
Gone Smoke guarantees against manufacturer’s defects for 30 days from date of delivery. Defective merchandise will be replaced with another like product upon return and receipt by Gone Smoke of the defective item.
- You must acquire a Return Merchandise Authorization (RMA) number prior to returning any item. RMA’s are available by request and are only good for a specific product and specific order. Please include the product you want returned, the order number, the order date, and the reason for return .
- Once you have received an RMA#, you may send the product back to us at your expense. We will not accept a collect or C.O.D. return. We will ship you a replacement at our expense (applicable within the continental USA only). If return is for a refund, the shipping and handling will not be refunded only the cost of the item. All Sales are Final on Export Orders.
- Gone Smoke reserves the right to refuse any return that doe’s not have an RMA # on the box, in any case there will be an additional $5.00 charge if there is no RMA#.
- Any returns that do not fall within our return policy are non-refundable and you will not receive credit.
- All returns must be shipped to the address we give you when requesting an RMA number. Not all products ship from the same location and products returned to a wrong location are not eligible for a return
*Rejected Delivery or Return of Unwanted Product requires Gone Smoke approval. These type of returns may incur a restocking fee in all cases. Call for approval! We do not refund shipping charges on rejected deliveries, and Shipping charges will be doubled as we have had to pay for shipping both ways.
How will my order arrive?
Most orders are shipped the same or next day via UPS, or USPS. US Mail should be chosen for international and P.O. BOX customers. We use both UPS ground shipment and US Priority mail. Shipping times will vary depending on shipment location.
WE MAY CHANGE SHIPMENT METHODS AT OUR DISCRETION UNLESS YOU TELL US NOT TO. WE SOMETIMES DO THIS TO DELIVER THE PRODUCT FASTER. OTHER TIMES WE MAY HAVE TO CHANGE SHIPMENT METHOD TO COMPLY WITH FEDERAL REGULATIONS.
Most orders are shipped from our Georgia warehousing location.
What is the address for returns?
The address for returns will vary depending upon product and shipping locations. Mark your return with the return authorization number and send your items to: GONE SMOKE RMA #_______
Phone: (800) 238-7119
Fax: (770) 913-3998
Address: Gone Smoke, 3641 B Pierce Drive, Chamblee, Georgia 30341